1. Incorrect label installation

Please re-examine the installation of the media. Video demonstration of proper media installation can be found in the download link below:

2. Printing without calibration or calibration errors

Proper media calibration is crucial to the printer's accuracy. Follow the steps below to initiate the automatic media calibration sequence: Press and hold the [Feed/Calibration] button(around 4 seconds). The printer will begin feeding media for calibration purposes. The maximum length of media that the printer feeds for calibration can be adjusted through the printer companion app "Utility" (Please see "Utility" help page for more information). During calibration, the [READY], [MEDIA], and [RIBBON] indicators will blink simultaneously. The media calibration sequence is complete when all three indicators resume their solid state.

Note:

(1) If the label have a black line on the back, or the positioning hole on the label is not in the center of the label, please use the reflective media sensor;

(2）Other types of media could have better media positioning accuracy when using the transmissive media sensor.

3. Incorrect label parameters

Please measure the label's width and height with a ruler(Width would be the horizontal parameter and the height would be the verticle parameter. The label's height doesn't include position guides such as gaps, holes, or blackmarks)

1.1 If editing through the label editing software BarTender, ①Select "Page Setup" under "File". ②The label parameters can be adjusted under the "Page". ③Adjust the "Height" and "Width" parameters as needed. ④Under the "Layout" tab,  ⑤adjust "Rows", "Columns", ⑥"Margins-Left", "Margins-Right", and ⑦"Gap-Horizontal" parameters as needed. After the necessary parameters have been adjusted, ⑧click "OK" to confirm your parameter adjustments.

2.2  If printing through third-party software, select the Printing Preferences page in the printer driver. Underneath  ①"Page Setup", click on ②"New" or "Edit", and input the label ③"Width and Height" parameters. Click on ④"OK" to confirm your parameter changes.

4. Technical support

If the problem persists despite the potential remedies listed above, please contact our technical support team for the next steps.