1.Incorrect installation of the media, or improper calibration of media position

1.1 Please ensure the media is properly installed. Refer to the following video for the correct installation of the media and ribbon.

After the consumables are installed correctly, please recalibrate the media. The calibration process is as follows: With the printer in standby mode, press and hold the [Media/Calibration] button (about 4 seconds) to initiate the automatic media calibration process. The length of media-fed during the calibration process can be adjusted through the Utility software that comes with the printer(Please refer to the Utility help page for more detail). During the calibration sequence, the [READY], [MEDIA], and [RIBBON] indicators will blink simultaneously. The media calibration process is complete when the indicators stop blinking and resume a solid state.

2. Incorrect size parameters of the label

Please measure the label's width and height with a ruler(Width would be the horizontal parameter and the height would be the verticle parameter. The label's height doesn't include position guides such as gaps, holes, or blackmarks)

1.1 If editing through the label editing software BarTender, ①Select "Page Setup" under "File". ②The label parameters can be adjusted under the "Page".  ③Adjust the "Height" and "Width" parameters as needed. ④Under the "Layout" tab, ⑤adjust "Rows", "Columns", ⑥"Margins-Left", "Margins-Right", and ⑦"Gap-Horizontal" parameters as needed. After the necessary parameters have been adjusted,⑧ click "OK" to confirm your parameter adjustments.

2.2  If printing through third-party software, select the Printing Preferences page in the printer driver. Underneath  ①"Page Setup", click on ②"New" or "Edit", and input the label ③"Width and Height" parameters. Click on ④"OK" to confirm your parameter changes.

3. Printout with verticle positional deviations

Refer to the following steps if the printout has positional deviations along the direction that the label is feeding out of the printer while media calibration and label size parameters are completed through the steps provided above. The reason that leads to such printout position deviation might be the setting of media type "Continuous" in editor software or printer driver.

3.1  If printing through the label editing software "BarTender", click the  printing icon "", in the pop-up window, click on the tab ②"Document Properties", then click on  ③"Stock", set the ④"Media Type" to "Label With Gaps", then click on  ⑤"OK".

3.2 If printing through third-party software, select the Printing Preference page in the printer driver. Select the tab  ①"Stock" and set  ②"Media Type" to "Label With Gaps", click on  ③"OK".

4. If the problem persists after the steps mentioned above

One potential remedy is to adjust the printout position through the printer control software "Utility”.

4.1 Setting the horizontal positional offset for the printout

Based on the actual position of the printout, there may be situations where the position of the printout needs to be moved left or right horizontally. This can be achieved by setting  ①" Horizontal Offset". After the parameter has been adjusted, click on ④"Send to Printer" to relay the information to the printer. The [MEDIA] and [RIBBON] indicators will begin blinking simultaneously, After the indicators resume their solid state, press the [Feed/Calibration] button once, then the printer is ready for printing.

4.2 Setting the vertical positional offset for the printout

Based on the actual position of the printout, there may be situations where the position of the printout needs to be moved up or down vertically. This can be achieved by setting  ②"Vertical Offset" or  ③"Feed Offset". After the parameter has been adjusted, click on  ④"Send to Printer" to relay the information to the printer. The [MEDIA] and [RIBBON] indicators will begin blinking simultaneously, After the indicators resume their solid state, press the [Feed/Calibration] button once, then the printer is ready for printing.

Note: "Horizontal offset" adjusts for the horizontal positioning of the printout (i.e. the left (negative value setting) or right (positive value setting) on the label when facing the front of the printer). "Vertical offset" adjusts for the vertical positioning of the printout (i.e. up or down on the label when facing the front of the printer), only a positive value can be set to move the printout position upward. "Feed Offset" refers to the offset of the start position detected by the media sensor. This would affect the feed direction of the printout (i.e. positive value will set the printout direction upward while a negative value will set the printout direction to be downward.

POSTEK printer companion app —— Utility downloaded link.

5. Reset to factory default

To reset the printer to factory default settings, return the printer to standby mode, then press and hold the [Cancel/Reset] button for 4 seconds or until the [READY], [MEDIA], and [RIBBON] indicator starts blinking simultaneously (if no further action is taken within the next 4 seconds, the printer would return to its standby state), release and press the [Cancel/Reset] button until the [READY] indicator turns off while the [MEDIA] and [RIBBON] indicator starts blinking simultaneously. Restart the printer, and the printer is reset to factory default. After the reset, please recalibrate the media  before printing.

6. Technical support

If all the potential remedies mentioned above don’t resolve your issue, please reach out to us on our official website for technical support.